Analysis

Get Abolish Restaurants: A Worker's Critique of the Food Service PDF

By Prole

An illustrated advisor to the day-by-day distress, pressure, boredom, and alienation of eating place paintings, in addition to the ways that eating place staff struggle opposed to it. Drawing on a number anticapitalist rules in addition to a heaping plate of private event, it really is half research and half call-to-arms.

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Additional info for Abolish Restaurants: A Worker's Critique of the Food Service Industry (PM Pamphlet)

Sample text

The imbalance of power is such that customers sometimes act like little bosses. They can be demanding, rude, drunken assholes, but we have to be nice to them, and it’s our job to make them happy. We hate them for the power they have over us. They form part of the surveillance apparatus of the restaurant. We have the same careful conversations with customers over and over again. We learn to read them quickly and to say what they want to hear. We flirt and use worn-out jokes to get them to buy a lot, eat quickly, and tip well.

Old people and kids are trouble. Foreign tourists and businessmen don’t tip well. Construction workers and of course other restaurant workers generally do. Customers have a lot of power over the restaurant workers—and not just when they tip us. A bad comment card can get us yelled at. A serious complaint to the manager could get us fired. The imbalance of power is such that customers sometimes act like little bosses. They can be demanding, rude, drunken assholes, but we have to be nice to them, and it’s our job to make them happy.

Construction workers and of course other restaurant workers generally do. Customers have a lot of power over the restaurant workers—and not just when they tip us. A bad comment card can get us yelled at. A serious complaint to the manager could get us fired. The imbalance of power is such that customers sometimes act like little bosses. They can be demanding, rude, drunken assholes, but we have to be nice to them, and it’s our job to make them happy. We hate them for the power they have over us.

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